CAS WARRANTY TERMS & CONDITIONS

Canada Auto Solutions Inc. neither assumes nor authorizes any person to assume for it any obligation or liability other than as herein expressly stated.

This warranty applies to the ORIGINAL purchaser only and is non-transferable.
All warranties shall commence on the date of delivery to the first retail buyer or put into use, whichever is earlier.
During the first 2 months after the delivery of the product Canada Auto Solutions Inc. will provide Onsite service or will request the shipping of suspected parts to a service location with freight expenses paid by Canada Auto Solutions Inc.
Computer (for example, motherboard, RAM, hard drive, power supply) and Computer Peripherals (for example, mouse, keyboard, printer, and monitor) are covered under their respective manufacturing warranty.
Products may not be returned without prior approval from Canada Auto Solutions Inc. Customer is responsible for returning the defective product in sufficient packaging to prevent damage during return. Product(s) returned as defective that proves upon inspection not to be defective will be subject to a minimum restocking fee plus return freight.
The warranty covers the products to be free of defects in material and workmanship, however, does NOT cover normal maintenance or adjustments, damage or malfunction caused by improper handling, installation done by outside service contractors, abuse, misuse, negligence, and carelessness of operation or normal wear. In addition, this warranty does not cover equipment when repairs or alterations have been made or attempted to the manufacturer’s products.
The warranty shall not apply to regular maintenance required in the ordinary course of use of the above specified products, ordinary wear and tear or items or supplies ordinarily used up, consumed or worn out in the normal course of use of the products specified above.
Replacement parts will be sent out at “No Charge” upon receipt of the defective part from our customer. Alternatively, if the customer wishes to have the warranty replacement shipped prior to the return of the defective part, then the customer must pay for the replacement part at shipping. Credit/refund will be issued to customer upon receipt of defective product. Customer is responsible for loading and unloading warranty replacements.
This warranty applies only to equipment sold and used in Canada. For equipment sold and/or used outside Canada, no warranty is made or implied, except the warranty available by and through Canada Auto Solutions authorized importer/distributor in the country in which the equipment is used.
Canada Auto Solutions Inc. reserves the right to make changes in design and/or improvements to its products without any obligation to include these changes in any products previously manufactured. Correction of defects by repair or replacement shall be THE EXCLUSIVE REMEDY under this warranty and shall satisfy all warranty obligations on the part of Canada Auto Solutions Inc.
In no event will Canada Auto Solutions Inc. be liable for any special, incidental, or consequential damages based on breech of warranty, breech of contract, negligence, strict tort, or any other legal theory. Damages that Canada Auto Solutions Inc. will not be responsible for include but are not limited to: loss of profits; loss of savings or revenue; loss of use of the product or any associated equipment; cost of capital; cost of any substitute equipment, facilities, or services; downtime; the claims of third parties, including customers; and injury to property. This limitation does not apply to damages caused by breech of the warranty of title and against infringements or to claims for personal injury.
Installation does not include the following: purchase of required oil/lube and electrical work. You must have the proper electricity/air supply in place at the location of the installation. If proper electricity/air supply is not available, customer is responsible for any cost resulting from the installer having to make multiple trips to the installation site to complete the job. If the installation site is not in a condition for safe installation of the equipment, the installer is not required to complete the job.
All shop equipment must be inspected upon receipt. Make note of any visible damage or missing pieces on the bill of lading. Canada Auto Solutions Inc. will not be liable for damages occurred by the freight company if not noted on the bill of lading. Any missing parts or incorrect auto equipment needs to be reported within three days of receipt. Anything reported after three days of receipt will not be covered. Please contact us with any questions you may have.

LAUNCH WARRANTY TERMS

Launch Tech USA Warranty Policy
Warranty Period

1. The standard warranty period for all Launch-branded tools is 12 months¹ ² ³ .
2. All currently available subscription-based PRO line diagnostic products, including Launch-branded and all custom products, will remain under warranty as long as the subscription does not lapse past 30 days from the last subscription end date.

Extended warranty****
The extended warranty period for all tools will be based on the tool keeping an active subscription. The coverage is limited and will only cover the physical tablet and the physical VCI. The extended service warranty covers failures and damages related to defects in manufacturing and does not cover damages incurred by human error, accidents, misuse, abuse, improper maintenance/care or unauthorized modifications or repairs.

Not covered under extended warranty
The following are not covered under the extended warranty policy including but not limited to cables, connectors/adapters, extensions, and chargers. Those damaged parts outside of the first initial warranty would all need to be purchased to be replaced. Discontinued tools and tools sold at clearance do not qualify for extended warranty. Demo tools do not qualify for extended warranty.

Null and Void
The extended warranty constitutes as null and void if the subscription on the tool lapse over 30 Days from the last subscription end date. If it is purchased again outside of the lapse period the extended warranty will NOT reactive again on any tool. It will void the warranty if the tool has been serviced by an outside 3rd party as well.

Warranty Coverage
1. The warranty service covers failures and damages related to defects in manufacturing.
2. The warranty does NOT cover failures such as human error Damage, accidents, misuse, abuse, improper maintenance, or unauthorized modifications and repairs.

Warranty Start Date***
1. For required registration diagnostic products, the warranty period starts from the initial registration date.
2. For other products, it starts from the invoice purchase date.
3. Users must retain the purchase invoice as proof of warranty service.

Warranty Services
1. For diagnostic products with quality issues within 14 days***, Launch provides a brand-new product replacement service.
2. Launch offers free repair and replacement services to address quality issues within the warranty period.
3. In cases where repairs are not possible, Launch will provide a replacement product of the same model and specifications. If no identical model is available, a product with similar functionality and performance will be provided.

Non-Warranty Coverage
1. The following cases are not covered by free warranty services but may be eligible for paid repair services:

1. Products that are beyond the warranty period.
2. Damage caused by unauthorized repairs, misuse, negligence, or accidents (including but not limited to liquid immersion, falls, excessive pressure, etc.).
3. Damage caused by unforeseen major events such as natural disasters, fire, flood, earthquake etc.
4. Damage caused by improper installation, maintenance, storage, or use of non-Launch original accessories by the user.

2. For repaired products sent out by Launch, a 90-day electrical warranty is provided for the replaced and repaired parts, starting from the date of shipment.

After-Sales Service Process
1. Users can apply for after-sales service by calling the customer service hotline at 1-877-528-6249.
2. For "New Defective"****/*** cases, or repair cases requiring replacement products, and where the customer needs to return the defective product, the following is available:

a.Repair department will send out replacement after defective units have been received. Replacement will be sent out within 2 business days of receiving defective item.

Data Backup
1. Before sending the product for repair, please back up important data on the tablet. Data may need to be cleared during the repair process, and Launch is not responsible for data loss. Other Terms
1. Launch reserves the right to make the final interpretation of the warranty policy.
2. Launch reserves the right to adjust the warranty policy based on actual conditions and announce it on the official website or other channels.

1. Certain tool truck distributors might have longer warranties up to 24 months
2. Discontinued tools will only be supported while repair parts are still available. Once they are no longer available, the tools will no longer be supported.
3. Tools that are sold at clearance are sold as is and are not covered under warranty or extended warranty. Launch reserves the right to reject repair requests.

*This does not include subscription-based DIY tools. DIY tools do not qualify for extended warranty.
**If the tool reset is not approved by launch, then the initial warranty only stays active for the new customer until the original subscription end date.
***Tools that have been reset no longer qualify as New Defective. The warranty will start for the new registration date, but it is no longer considered new out of box.
****Demo tools are excluded from extended warranty.

⚠️IMPORTANT NOTICE⚠️

Support not available for products sold through non authorized dealers in North America including Amazon

THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS WARRANTY IS IN LIEU
OF ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OF ANY PURPOSE AND OF ANY OTHER OBLIGATIONS ON THE PART OF THE SELLER. UNDER NO CIRCUMSTANCES SHALL CANADA AUTO SOLUTIONS INC. BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.