CAS POLICIES

B2B sales, support and order processing policies (2024)

- Demo unit scan tool sale policy:

A scan tool demo unit is sold ONLY for a sales jobber (B2B account) at a certain discount up to 50% of its MSRP to be used as a tool to demonstrate & close B2C sales. These sales are contingent:

Jobber closes at least 5 sales leads, in 12 months period from demo unit billing date.
The jobber has an account with CAS
The approval of the Key Account Manager
The jobber pays the renewal software fee upon expiry.
Renewal fee is subject to up to 50% disc from MSRP

If the jobber fails to meet the suggested minimum sales per year, renewal software will be at full MSRP price.

- VCI sale policy:

The sale of a replacement scan tool VCI plus cost of shipping if delivery service is requested, needs to be fully paid in advance before request of replacement job is sent to the technical support department. Replacement job requires1-3 business days (without shipping transit time), based on the time the order is placed during business hours. The Serial Number of the old VCI needs to be submitted with the payment to complete the job on time without delay.

- Jobber quote/sale acclaim policy:

Our market is demographically huge but very tiny in network and connection! The same B2C lead can be handled simultaneously by 2 or more jobbers in the market. CAS will acclaim the won lead to the first jobber that requests a quote for this B2C lead through our sales helpdesk. We reserve the right to give priority to the jobber who follows up with our sales desk first. All jobbers are treated equally in CAS within our quote acclaim policy.

- Scantools and equipment B2B accounts sales policies:

Changeovers	Don’t apply
Overstock/Stock Adjustment	Don’t apply
Returns	Subject to preapproval by Key Account Manager LAUNCHER Shop equipment-40% restocking fee LAUNCH diagnostics – 25% restocking fee 2%. prior year’s net purchases
Warranty/Alleged Defectives	LAUNCHER Shop equipment- 1 year hardware- 2 years software
Co-Op Advertising	LAUNCH diagnostics and ADAS-– Standard & Extended Manufacturer policy- 1 year Contingent Key Account Manager. Print material: Product sell sheets/ leaflets/ sales tools Promotional gift items: to be discussed. Rebate programs- To be discussed Advertising/ featuring promotions in WD’s publications
Distribution Centre/s	Lunch and Learn Main warehouse: C3-1115 Crestlawn Dr.,Mississauga,ON Warehouse 1: 2460 Anson Dr, Mississauga, ON Warehouse 2: 1180 Lorimar Dr, Mississauga, ON

Order processing policies

Order turnaround

LAUNCHER and LAUNCH Shop equipment- Single unit order- order processed within 24-48 working hours if order placed before 11 am of the same working day. (includes QC and testing)

Shipped out of Ontario within 72 hours working hours

Delivery within and out of GTA- Ontario subject to scheduling with Tech support department based on routing and scheduling.

Large quantities or consolidated order might take longer.

LAUNCH diagnostics - Single unit order- order processed within 24-48 working hours if order placed before 11 am of the same working day. (includes registration)

Shipped within 72 hours working hours.

Delivery within and out of GTA- Ontario subject to scheduling with Tech support department based on routing and scheduling.

Backorder Policy

Ship at customer’s request within 30 days from date of billing. No backorders cancellation.

Customer cancellation penalty fee applies. (To be updated.)

B2C - Tech support Response Policy:

Outbound support:	2-3 working days from ticket creation.
Inbound support:	2-3 working days from the time unit reaches office

Tech support department workflow and timeline apply. Please check workflow and process

Department	Name	Email	Phone
Helpdesk	Amal M	helpdesk@canadaautosolutions.com	(905)602 0228
Order desk	Samar	orders@canadaautosolutions.com	(905)602 0064
Accounting	Merna S	accounts@canadaautosolutions.com	(905)602 0239
Director of Tech Support	Elian S	elian@canadaautosolutions.com	(647) 921 0554
Tech Support Specialist	Akay K (diagnostics and ADAS) Donney (Wheel equipment)	tech@canadaautosolutions.com service@canadaautosolutions.com	(226)934-8038 (647) 531 2963
Sales &Business development	Bosh S	bosh@canadaautosolutions.com	(437)249 5737
Management	Carol Z	carol@canadaautosolutions.com	(905)602 0226 ext 4